Spare parts and repairs: A right in Europe?

77% of Europeans would rather fix a device than buy a new one. To give them the means to do so, MEPs have set the right to repair as a 2022 priority. To make repairs systematic, cost-effective and attractive, they want to : 

• Encourage consumers to choose repair over replacement, for example by extending guarantees or receiving a replacement device for the duration of a repair;
• Inform consumers about '"repair scores", estimated lifespan, spare parts, repair services and availability of software updates;
• Develop smart labelling, such as QR codes or digital product passports;
• Make the manufacturer and seller responsible for non-conformity of products;
• introducing durability and repair requirements in a future Ecodesign Directive.

The European Commission is due to publish a proposal on the right to repair by the end of 2022.

To ensure that spare parts are available within a reasonable period of time and at an attractive price, rules have been imposed on manufacturers since 1 March 2021:

• Spare parts for refrigeration devices (refrigerators, freezers, wine cellars, etc.) must be available for 7 years after purchase.
• Spare parts must be available for 10 years after the purchase of washing machines, dryers, and dishwashers.
• Manufacturers must assure the delivery of spare parts within a waiting period of 15 days.
• Manufacturers must provide to consumers a list of spare parts available on the internet.
• Manufacturers have the obligation to clearly explain through the documentation the defects that may occur, how to carry out repairs, and their cost.
• Manufacturers must guarantee that the parts of the appliance can be replaced with classic tools.